Letting Agents & Property Management
Every enquiry logged against the right tenancy, with an owner.
Trigger
Email or web form hits the lettings inbox
Process
Match the property and tenancy, classify the request
Review
Anything sensitive or unclear goes to a named person
Write back
Enquiry, owner and follow-up written to the PMS
Open repairs kept moving without a manual re-check.
Trigger
Repair raised, or an update date passes
Process
Work out what is missing — acceptance, access, completion
Review
Jobs gone quiet escalate to the property manager
Write back
Chase, reply and revised date written to the job
Routine updates built from the records you already keep.
Trigger
A reporting date, or a landlord asks
Process
Pull tenancy, rent and maintenance activity
Review
Held for the property manager to approve
Write back
Approved update sent and logged to the landlord
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